SHIPPING & RETURN POLICY

Please read our returns policy carefully before placing an order.

If you wish to return an item, then you should email us at hello@cuirlondon.com to notify us of the return within 48 hours of receiving the goods. Please allow up to 24 hours for a reply. The item needs to be returned to us within 7 days from the date of agreed return, unless outside the United Kingdom (14 days for countries outside the UK).

Please be sure you’re happy to purchase after reading our policy. Please do not challenge the policy as it is there for a reason, and it is your responsibility as a buyer to read policies before you buy. If in doubt, request to see the item on a video call or by messaging us, so we can share a video. 

Please note: If you have accidentally ordered the incorrect size, we are happy to re-send the correct size as soon as they have been returned. You will, however, be responsible for the shipping costs to return and re ship. 

Please respect our policy. It is in place for a reason – if you are not happy with our return policy & terms and conditions, then please do not purchase from us. We will not tolerate any form of bullying or threatening behavior. Policies are in place for a reason and if you don’t wish to follow them, then we advise purchasing directly from a store. 

The customer is responsible for the return/exchange postal cost and to reship if request an exchange. Please obtain proof of shipping so it reaches us securely. 

Any items returned without prior notice in writing will not be accepted and returned to you. 

You must take reasonable care of all goods in your possession and return them to us, appropriately packaged to avoid damage, within 2 days from the cancelation date. We reserve the right to arrange collection, in which case you will be responsible for collection charges.

We will refund the purchase price to you within 10 days of the cancelation notice, but we reserve the right to charge a restocking fee of £5 for the total goods and any other costs we incur in connection with the return of the goods. Shipping paid at checkout will not be refunded. Only the purchase price of the product shall be refunded to you if you are returning returnable items. 

In the case of goods which are made and supplied to your specification or which have been personalised for you, you will not have the right to cancel the Contract.
Items should be returned in their original packaging to ensure they are adequately protected in transit.

Items should be returned new, unused, and with all the original packaging materials intact. Returns that are damaged or soiled will not be accepted and may be sent back to the customer. Please check to see which items cannot be returned. 

We aim to process orders the same day or next day depending on delivery options. Please do not place orders in mind to cancel. Once the order is shipped it cannot be cancelled. If you wish to return eligible items (read 7:2) refund will be issued on arrival. Buyer is responsible for return & exchange postage.

Custom orders that have been designed for you (design, color, or size) cannot be returned or canceled as they are ordered for you. Please ensure you are 100% satisfied with the choices and decisions as they cannot be changed after the order has been placed. 

 All sale section and discounted sales are Final and will not be eligible for refund or exchange.

To return products please send support an email at hello@cuirlondon.com Any orders cancelled before being sent out are subject to a £5 restocking fee.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@cuirlondon.com and send your item to: Cuir, 114 Oxford Street, Swansea, SA13JJ

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping 

{1} UK Delivery – Free Delivery 3 to 5 working days

{2} Europe – 3 to 7 working days  £20 {Depend your Country}

{3} USA –  3 to 10 working days  £25  {Depend your states}

To return your product, you should mail your product to: Cuir, 114 Oxford Street, Swansea, SA1 3JJ

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at hello@cuirlondon.com for questions related to refunds and returns.